Yes. We keep your key in a safe place labeled with your pet name. Most of our clients leave their key with us on file so when you travel again we already have the key. If you prefer to pick up and drop off your key each time you are traveling we will charge you
No, we at House and Hound Care do not charge extra if you have multiple animals. We charge by the length of the visit. If you need us late night, weekends or holidays, we have an additional $5 surcharge.
Once you are our registered client you can download our free app where we send photos and notes each time we visit your animals. Our update also included a GPS record with the time of arrival and departure. This is the place where you can leave us messages too. This app is a 3-way communication
Yes, we are licensed, insured and bonded and all of our pet sitters are background checked. We are also an accredited member of the Pet Sitters International.
Some of our pet sitters who work from home take care of one maybe two dogs in their home. This service provides a lot of attention to your dog.
Overnight pet sitting is when we spend the night in our client's home from about 8:30/9 pm until around 6:30/7 am. We make sure that your dogs have a pee break when we arrive in the evening and again before we leave in the morning. Our clients who need us for overnight pet sitting let
We recommend our dog owner clients to let us visit their dog early in the morning, midday, dinner time, and again at late night, but some dogs can hold it if we visit two or three times a day. Cats need one or two visits a day, while birds are ok with one visit a
We use a secure 3rd party credit card processing company to keep your payment information safe. You can pay your invoice online in account. Our regular clients pay us when they return from their vacation. Our regular daily dog walking clients pay at the end of each month. You can also mail us a check
There is no need to worry, we are flexible and there is no cancellation fee. We only ask you to please let us know the changes as soon as possible, so we can change our schedule accordingly.
We ask you that you let us know when you return home so we can be sure that you have arrived home and that you no longer need us to care for your pets. Delays often happen, therefore we assume that you have not arrived until we hear from you. We will continue to visit
